Quality Management

Quality Management
Enterprises are discovering that it is very important to follow good management practices to realize the organizational goals of excellence and profitability and for winning and retaining customer confidence. A number of organizations from manufacturing and service sectors have demonstrated that consistent performance with effective quality guarantee achievement of these goals.
Quality is considered as the most powerful factor to capture, retain and enlarge customer base in the modern business scenario. Achieving customer satisfaction is the essential business of business and quality management is the most effective enterprise strategy. The state-of-the-art quality management is an embodiment of concepts, methods and applications. In the last few years, the business world has stood witness to many real life success stories.
Planning and achieving higher level of quality is fundamental to the successful operation of enterprises, which necessitates understanding and managing various dynamics in an organization in order to set goals and judiciously deploy resources. The efficiency and effectiveness with which resources are obtained and utilized will depend upon the good management practices that the organization follows.� Quality management also necessitates how well the system measures, monitors and improves different metrics related to the business processes. Interrelationships among the business processes, their metrics and the organizational achievement are influenced by how well an organization deals with issues related to quality.� A number of innovative approaches are required for balancing the objectives of the partners of the enterprise and the requirements of customers, as there are many conflicting goals such as high customer service, low inventory, low unit cost etc.


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